CLE1.2-00-3 Course Map

The cube below indicates the three sides of the course, i.e. understanding the fundamentals of strategy, understanding the fundamentals of operational excellence in support of the strategy and efforts of continuous improvement in support of strategy. The uniqueness is in embedding the theory into the uniqueness of Higher Education.

The course will be centred on four interactive online sessions.

The first three interactions are aligned to the cube above, and are further developed through nine group activities.

The final interaction focuses on the application of a framework for using the principles of OE. This incorporates discussion and individual presentations.


Your university strategy



09:00 to 12:00; 14:00 – 16:00


Suggested reading

Day 1


Strategy in the context of HE

·         Operational excellence (OE) in context

·         Achieving strategy using OE (Element 1)


Competitive strategies in HE

Customer intimacy and other value disciplines

Strategy in HE

Day 2

Achieving strategy using OE (elements 2, 3, 4, 5)


A living system approach to HE

Leadership in HE


Day 3

Making OE work

·         Principles of OE

·         Shingo’s model of OE

·         Mental models of OE in practice


Operational excellence in a complex reality

Shingo’s model for OE

CHE1.2 Course Map